1. Who we are

MiBM Locksmiths provides mobile locksmith services, including emergency lock-outs, lock repairs, lock replacements, key services, and related customer support. For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, The owner/operator of MiBM locksmiths is the data controller for the personal information described in this privacy statement.

You can contact us about this privacy statement or your personal data using the following details: 86/90 Paul Street, London, EC2A 4NE, 020 3744 6838 or via the contact page on our website.

2. Personal information we collect

We may collect and use the following types of personal information when you contact us, request a quotation, book a locksmith service, use our website, or communicate with us:

Contact details, such as your name, telephone number, email address and postal address.
Service details, such as the property location, type of lock or security issue, appointment details, job notes and photographs you choose to provide.
Payment and billing information, such as invoice details, payment status and transaction references. We do not normally store full card details ourselves.
Communications, such as messages, emails, call notes, reviews, feedback and complaint information.
Website and technical information, such as your IP address, browser type, device information, pages visited and cookie preferences.
Information needed for safety, fraud prevention or legal compliance, where relevant to the service requested.

3. How we collect personal information

We may collect personal information directly from you when you complete a website form, call us, send us an email or message, request a quotation, book an appointment, provide information during a locksmith visit, make a payment, or leave a review. We may also receive limited information from third parties such as booking platforms, payment providers, online directories, review websites or referral partners where you have used those services to contact us.

4. Why we use your personal information and our lawful basis

5. Who we share your personal information with

We only share personal information where necessary and appropriate. This may include sharing information with payment processors, accountants, bookkeeping providers, website hosting providers, IT support providers, customer relationship management or booking systems, insurers, professional advisers, review platforms, emergency services, regulators, law enforcement agencies, courts, or other parties where required by law or needed to protect our legal rights.

Where suppliers process personal information on our behalf, we expect them to keep it secure and only use it in accordance with our instructions and applicable data protection law.

6. International transfers

Some service providers we use may process personal information outside the UK. Where this happens, we will take steps designed to ensure that appropriate safeguards are in place, such as using providers based in countries with an adequacy decision or relying on approved contractual safeguards where required.

7. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this statement. Enquiry information that does not lead to a booking is usually kept for a shorter period. Job, invoice and accounting records are normally kept for up to six years to meet tax, accounting and legal requirements. Complaint, dispute and insurance information may be kept for as long as needed to manage the issue and protect our legal position. When information is no longer required, we will delete it securely or anonymise it where appropriate.

8. Cookies and website analytics

Our website may use cookies and similar technologies to make the site work, improve performance, understand how visitors use the site and support marketing or advertising where enabled. Essential cookies may be used without consent where they are necessary for the website to function. Non-essential analytics or marketing cookies should only be used where you have given consent through our cookie settings or banner. You can change your cookie preferences at any time using [insert cookie settings link or instructions].

9. How we protect your personal information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. These measures may include access controls, password protection, secure devices, secure record storage, staff awareness, supplier checks and secure disposal of records.

10. Your data protection rights

Under data protection law, you may have rights to ask us for access to your personal information, correction of inaccurate information, deletion of information in certain circumstances, restriction of processing, objection to processing, portability of information, and withdrawal of consent where we rely on consent. These rights are subject to legal conditions and may not apply in every situation.

To exercise your rights, please contact us using the details in section 1. We may need to verify your identity before responding. We aim to respond to valid requests within one month, although this may be extended where permitted by law for complex requests.

11. Marketing communications

We will only send marketing communications where permitted by law. You can opt out of marketing at any time by following the unsubscribe instructions in the message or by contacting us directly. We may still send non-marketing service messages, such as appointment confirmations, invoices, safety notices or important updates about a service you have requested.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters. You can find contact details for the ICO at www.ico.org.uk or by calling 0303 123 1113.

13. Changes to this privacy statement

We may update this privacy statement from time to time to reflect changes in our services, website, suppliers or legal requirements. The latest version will be posted on our website with the updated date shown at the top.